There are three types of products and services that you can buy from Ronald Kaunda. This Refund Policy outlines our approach to refunds. Further, this policy should be read together other policies including Terms, and Content Terms.
Physical Products
If you want to cancel your order for physical products, you must inform us within one day of making a purchase. If the cancellation occurs after your order is shipped, the ‘Returning Your Order’ policy described below will apply. In that case, you must wait for the item to arrive and follow the process outlined in the ‘Returning Your Order’ section.
Returning Your Order
You may return most items in a new, unused condition and in the original packaging. If you have received your order and are not satisfied with the purchase, you can return it. To initiate a return, you must inform us within two days of receiving the item (beginning on the day you receive the goods), and you then have seven days to return the items.
A 15% deduction will be made from your total fees for restocking purposes. We do not refund delivery fees, as these are paid to our delivery partners.
Return Shipping Fees Policy
You are responsible for paying return shipping fees. We do not cover the cost of returning items. You will need to pay the shipping fee at the time of returning the items to us. To return items, please contact us to obtain the most up-to-date return address. Do not send return items without confirming the address, as we are not responsible for items lost during transit.
Refunds will only be initiated after we inspect the returned items.
Buyer Protection
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected if:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received, which was assured to be genuine, was fake.
Requesting a Refund
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days, excluding 2-5 days for processing).
- You receive the wrong item.
- You do not want the product you received (provided the item is unused and returned at your expense).
We do not issue refunds if:
- Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g., customs delays or natural disasters).
Refund requests must be submitted within 15 days after the guaranteed delivery period (45 days) has expired. Submit your request via the Contact page.
We do not refund return postage fees. You are responsible for paying all fees associated with returns.
Downloadable Products
Upon receipt of your order, you will either be prompted to begin your download immediately or receive an email from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download constitutes delivery of the item(s) you purchased.
If you receive an email with instructions to complete your download, the receipt of that email constitutes delivery of the item(s) you purchased.
In case you are unable to download the item(s) or do not receive the email with instructions, you must contact us within five days from the date of your order. If you fail to contact us within this period, the item(s) will be considered received, downloaded, and delivered to you.
All downloadable products are non-refundable.
Virtual Services
Virtual products are non-downloadable and non-physical products accessible on our website or partner platforms, including but not limited to Zoom, Facebook, YouTube, and Instagram. These may include courses, consultations, and other services delivered virtually. Unless otherwise stated, all virtual services, excluding courses, are non-refundable.
Courses
Courses can be refunded within 10 days of purchase. Refer to the Terms of Use for more details. If you are dissatisfied with your course, Ronald Kaunda offers a 10-day refund policy for most course purchases.
If the course you purchased is not what you expected, you can request a refund within 10 days of your purchase. A 30% fee will be deducted, and only 70% of your payment will be refunded if eligible.
We reserve the right to issue your refund either as a refund credit or directly to your original payment method, depending on the capabilities of our payment processing partners and other factors. No refunds will be issued for requests made after the 10-day guarantee period has passed.
At our discretion, if we believe you are abusing our refund policy—for instance, if you’ve consumed a significant portion (20%) of a course you wish to refund or if you have previously refunded a course—we reserve the right to deny your refund, ban your account, and/or restrict all future use of our services.
Conclusion
At Ronald Kaunda, we strive to ensure customer satisfaction with all our products and services. This Refund Policy aims to provide clarity and transparency about our refund and return processes. If you have any questions or concerns about your purchase, please do not hesitate to reach out to our customer service team for assistance. We value your trust and look forward to serving you.